Session Validity, Cancellation, Rescheduling & Expiry Policy
1. Session Validity
All monthly tuition packages have a validity of 30 calendar days from the package activation date, unless a different validity period is expressly communicated and agreed upon. All sessions included in the purchased package are expected to be completed within this validity period. An additional grace period of 7 calendar days may be provided for completing eligible pending sessions.
2. Parent-Initiated Cancellation
Parents are required to give at least 24 hours' advance notice to cancel or reschedule a confirmed session. • Cancellations made at least 24 hours in advance may be considered for rescheduling, subject to the applicable pause allowance and tutor availability. • Cancellations made less than 24 hours before the scheduled session will be treated as a consumed session. • Student absence or failure to attend a confirmed session will be treated as a missed session and deducted from the package. • Repeated cancellations or changes to the agreed timetable will not be accommodated indefinitely.
3. Rescheduling and Pause Allowance
Parents may avail a maximum pause allowance equal to 25% of the total sessions purchased in a package. The allowance is calculated as follows: • 4-session package: 1 pause • 8-session package: 2 pauses • 12-session package: 3 pauses • 16-session package: 4 pauses • 20-session package: 5 pauses All approved rescheduled sessions must be completed within the original package validity or the applicable 7-day grace period. Unused pause allowances lapse automatically and cannot be transferred to another package.
4. Teacher Availability
Once a timetable is mutually confirmed, the assigned teacher's time slots are reserved for the student. The teacher is expected to remain available as per the agreed schedule. Parent-side cancellations, repeated rescheduling or non-attendance do not create an obligation on Anand Tutorials to keep the teacher engaged beyond the package validity.
5. Teacher-Initiated Cancellation
If a session cannot be conducted due to the teacher's unavailability, the session will not be deducted from the student's package. Anand Tutorials will arrange a suitable replacement session or provide an appropriate extension for the affected session.
6. Session Expiry and Lapse
All sessions must be completed within the package validity period and the applicable grace period. Any sessions left unused due to parent-side cancellations, repeated rescheduling, non-attendance or failure to provide availability will lapse automatically after the expiry date. Lapsed sessions: • Cannot be carried forward. • Cannot be exchanged for additional sessions. • Cannot be rescheduled after expiry. • Are not eligible for refunds or fee adjustments, subject to applicable law and the agreed terms.
7. Exceptional Extensions
Anand Tutorials management may, at its sole discretion, approve an additional extension of up to 7 days in genuine exceptional circumstances, including medical or family emergencies. Such extensions require prior written approval and are not a recurring entitlement.
8. Renewal and Advance Payment
The next package must be renewed and paid for in advance to continue classes without interruption. Renewing a package does not automatically restore previously expired or lapsed sessions.
9. Acceptance of Policy
By purchasing or renewing a tuition package, the parent/guardian acknowledges and agrees to the session validity, cancellation, rescheduling and expiry provisions set out in this policy. Anand Tutorials reserves the right to enforce these provisions consistently to protect the professional commitments, availability and compensation of its teachers. Management ANAND TUTORIALS
Last updated: 14 November 2026. For any clarification, write to anandhometutorials@gmail.com.